Privacy Policy

We may collect several types of information from and about users of our platform. Personal Information Personal information may include: • Full name • Email address • Phone number • Home address • Service location address • Billing information • Payment details (processed through secure third-party payment processors) We collect this information when you: • Book a service • Create an account • Contact us • Submit an application to become a service provider Service Provider Information If you apply to become a service provider on Service Plug Pro, we may collect additional information including: • Name and contact information • Service area • Professional experience • Identification documents • Background check information (where applicable) • Payout account information, which is collected and stored by Stripe Connect. Service Plug Pro does not receive or store your bank login credentials. Payment Information Payments made through our platform are processed through third-party payment processors such as Stripe. Service Plug Pro does not store full credit card numbers or sensitive payment credentials. Payment processors maintain their own privacy and security policies. Automatically Collected Information When you visit our website, we may automatically collect: • IP address • Browser type • Device information • Operating system • Website usage data • Pages visited • Time spent on pages This information helps us improve our website and services.

We use the information we collect to: • Provide and operate our services • Process bookings and service requests • Connect customers with service providers • Process payments • Communicate with users about bookings or inquiries • Improve our website functionality • Prevent fraud or unauthorized activity • Comply with legal obligations

We may share your information in the following circumstances. With Service Providers When you book a service through Service Plug Pro, your information may be shared with the independent service provider assigned to your job. This may include: • Name • Address • Contact information • Service request details This sharing is necessary to perform the requested service. With Payment Processors Payment information is shared with secure payment processing partners such as Stripe in order to complete transactions. Legal Requirements We may disclose information when required by law or if we believe disclosure is necessary to: • Comply with legal obligations • Protect our rights or property • Investigate fraud • Protect the safety of users Business Transfers If Service Plug Pro is involved in a merger, acquisition, sale of assets, or other business transaction, user information may be transferred as part of that transaction.

Our website may use cookies and similar technologies to improve user experience. Cookies may be used to: • Remember user preferences • Analyze website traffic • Improve website performance Users can disable cookies through their browser settings.

Service Plug Pro uses commercially reasonable security measures to protect user information. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of information transmitted to our platform.

Our website may contain links to third-party websites or services. Service Plug Pro is not responsible for the privacy practices or content of third-party websites. Users should review the privacy policies of those websites before providing personal information.

We retain personal information only for as long as necessary to: • Provide services • Comply with legal obligations • Resolve disputes • Enforce agreements

Service Plug Pro services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete that information promptly.

Depending on your jurisdiction, you may have rights related to your personal data, including: • Requesting access to personal data • Requesting corrections • Requesting deletion of data • Opting out of marketing communications Requests may be submitted by contacting us.

Service Plug Pro LLC may collect your mobile phone number and SMS consent information when you voluntarily opt in to receive text messages from us. No mobile information, SMS opt-in data, or text-message consent will be shared, sold, rented, or disclosed to third parties or affiliates for their marketing or promotional purposes. Service Plug Pro may use service providers as necessary to deliver SMS communications and operate our messaging services. These service providers may process information solely to provide those services on our behalf; SMS consent and opt-in information will not be shared with third parties or affiliates for their own marketing or promotional purposes. Consent to receive marketing text messages is not a condition of purchasing goods or services. You may opt out at any time by replying STOP. For assistance, reply HELP or contact Service Plug Pro. For additional information about SMS message types, frequency, message and data rates, HELP, and STOP instructions, please review our SMS Terms & Conditions at https://serviceplugprollc.com/SMSTerms.

Service Plug Pro may update this Privacy Policy periodically. When updates occur, the revised policy will be posted on this page with an updated effective date. Continued use of the platform constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy, please contact: Service Plug Pro LLC Email: support@serviceplugpro.com Phone: (321) 400-9368 Website: https://serviceplugprollc.com